Refund policy

Refund & Returns Policy

Maple Run Collective Inc. ("Maple Run Collective", "we", "us") sells Steigen socks to customers in Canada from Toronto, Ontario. This policy covers orders placed directly on mapleruncollective.ca. Questions? Email contact@mapleruncollective.ca. We aim to reply within 24 hours.

1. Our 30-day No Blisters Guarantee

Blisters within 30 days? Contact us and we'll make it right with a refund.

If you get a blister while wearing Steigen socks bought directly from us, email us within 30 days of delivery with your order number and the pair concerned. We'll refund the price you paid for the affected socks to your original payment method. We'll reply within 24 hours and confirm the next steps for your claim.

• The guarantee covers socks bought directly from Maple Run Collective. Socks bought from other retailers or resellers are not covered.
• Original shipping charges are not refunded.

The No Blisters Guarantee is a refund promise from Maple Run Collective. It is not a claim that any sock prevents blisters. Blisters can have many causes, including footwear, fit, moisture and distance.

2. Returns for other reasons (change of mind, wrong size, wrong style)

If you'd like to return socks for another reason, email contact@mapleruncollective.ca with your order number before sending anything back. Socks should be unworn, unwashed and in their original packaging. We'll explain the available options, the return address and any return shipping costs before you send anything. This does not affect the No Blisters Guarantee in section 1.

3. Damaged, faulty or incorrect items

If your order arrives damaged or faulty, or isn't what you ordered, email us as soon as possible after delivery with your order number and a photo. We'll send a replacement or refund the item at no cost to you.

4. Lost or undelivered parcels

If your order hasn't arrived when expected, email us and we'll investigate with the carrier. If the parcel can't be found, we'll make it right by reshipping or refunding the order.

5. Order cancellations

To cancel an order, email us as soon as possible. If it hasn't been dispatched yet, we'll cancel it and refund you in full. If it has already shipped, section 2 applies.

6. How refunds are paid

Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show the credit.

7. Your rights

This policy is in addition to any rights you have under applicable consumer protection law. It does not limit those rights.

Maple Run Collective Inc., Toronto, Ontario, Canada · contact@mapleruncollective.ca · Last updated 1 November 2026